Refund policy
At Ratan Sajan Diamonds DMCC, we take great care to ensure that every product is accurately described, securely packed, and delivered in excellent condition.
Due to the nature and value of our jewellery and diamond products, all sales are final.
We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, size preference, personal preference, or any other non-defect-related reason.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Clear photos or videos of the product
- Photos of the packaging
- A description of the issue
We will review the case and, if the issue is verified, we may offer an appropriate solution, including replacement, repair, store credit, or refund where applicable.
Customized or Personalized Products
Customized, resized, engraved, altered, or personalized products cannot be returned, exchanged, or refunded unless they are defective or incorrect due to an error on our side.
Order Cancellation
Once an order has been confirmed, processed, customized, or shipped, it cannot normally be cancelled.
If you contact us before processing begins, we may review your cancellation request, but cancellation is not guaranteed.
Inspection Upon Delivery
Customers are encouraged to inspect their order immediately upon delivery. Any damage, defect, missing item, or incorrect product should be reported promptly.
Refund Processing
If a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Legal Rights
Nothing in this policy limits any mandatory consumer rights available under applicable UAE law.
For any questions regarding an order, please contact us through the contact details provided on our website.